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What is the reason for your Inquiry?
-- Please select an option --
I have a question before placing an order
I have not received my order, what's the status?
I have a question about my charge
I have not yet received my order, but I need to cancel/change my order
I received my order but the wrong items arrived
I received my order but I need tech support
I would like to return my order
Other
Please note that your order may already have been processed / shipped. If we can stop the order we will, but if it has been processed and/or shipped you may need to receive it first and then contact us back for a return / replacement as needed.
Order Number
(If you are not sure about your order number, please provide any additional information such as the ship to name/address/phone number. Please note that this may delay processing of your request)
Returning Reason?
-- Please select an option --
I ordered the wrong item(s) or I do not need the items I ordered
I was shipped the wrong item(s)
I have quality issues with my item(s)
Return Product Condition
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Unopen
Used and Open
Not Used
Where is your order being shipped?
-- -- Please select one -- --
USA
International
Affected Product :
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Inkjet Cartridges
Toner Cartridges
Inkjet Refills
Toner Refills
Inkedibles (Edible Printing Supplies)
Other
Printer Model :
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DTF PRINTER
DTG PRINTER
UV PRINTER
OTHER EQUIPMENT
SOFTWARE
CONSUMABLES (INK, FILM, POWDER, etc)
What's wrong?
Please pick an option
Will Not Print
Quality is Bad
Received damaged parcel
Received Incorrect Items
Received leaking cartridges
Printer will not recognize cartridge
Printer will not recognize chip
Expired Cartridges
Ink Status shows empty/low
What printer(s) are you using?
(This information will help us to better troubleshoot your issue. Please be specific, for example: HP Laserjet 4100, or Epson Stylus Photo R280. Type "N/A" if this Inquiry is not related to ink/toner)
What cartridge(s) are you using?
(This information will help us to better troubleshoot your issue. Please be specific, for example: HP 564xl Black, or Epson T069220. Type "N/A" if this Inquiry is not related to ink/toner)
What printer(s) are you using?
(This information will help us to better troubleshoot your issue. Please be specific, for example: DTFPRO MODEL J, THUNDERBIRD, PANTHERA, etc.)
What is your printer serial number?
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